Shipping & Delivery

Please allow 3-5 business days to process and ship out your order. Orders with expedited shipping (UPS 2nd Day Air) will ship by the next business day. Gift cards typically ship within 2 business days.

USA Domestic In Transit Time

USPS Ground Advantage: 2-5 business days

USPS Priority Mail: 1-3 business days

UPS Ground: 1-5 business days

UPS 2nd Day Air: 2 business days. Saturday delivery may be available.

Frequently Asked Questions

Where do you ship from?

We ship from our central online fulfillment center in Cincinnati, OH.

What do I do if my order has shipped, but has been delayed?

While packages are rarely delayed in transit, it can happen in instances such as weather delays or carrier backlog. If you see no movement for 3 or more business days, please reach out to

Do you ship international orders?

Yes, most items can ship internationally, but there are exceptions. Duties and taxes are calculated at the time of order so you receive the full cost at checkout and to prevent any surprises upon delivery. Currently, we are unable to assist with international return shipping. An order can be returned for a refund using the shipping method most convenient to you.

Can I change my shipping address?

We might be able to update shipping address, depending on where your order is in processing. Orders that have already been fulfilled and shipped cannot be updated. If you would like to inquire about updating your shipping address, please contact us at

How do I cancel my order?

Please log in to your account to cancel your order. From your order confirmation email, click on "View Your Order". Please note that not all orders can be cancelled once placed.

What do I do if I received an incorrect item?

We are so sorry if you receive an incorrect item in your shipment. Please contact so we can help as soon as possible! You may be asked to return the incorrect item(s) at no cost to you.

What do I do if the items in my order arrived damaged?

If you received a damaged item, we are happy to help! Please contact with your order details. You may be asked to provide images of the product so we can determine what went wrong.